Terms & Conditions
Please note
that you may be purchasing used pre-owned equipment unless otherwise specified
as NEW.
And as such by purchasing
a used pre-owned hardware you acknowledge and agree with:
- The fact that our used
pre-owned systems pulled from a working environment.
- They are cleaned, tested
and refurbished as needed and shipped in excellent working condition.
- The item may have some
signs of cosmetic wear, scratches, and other blemishes, but is fully
operational and functions as intended.
- This item may be a
floor model or store return that has been used. Fading, discoloration, and
sticker residue is common.
- Some recycled items
may be painted and or touched up as needed.
- The items are cleaned,
but you may need to clean to your taste upon receipt.
- Functionality is always
guaranteed. Pictures used in ads are of similar units we have in stock and
may not reflect the exact unit ordered, as we cannot put the picture of
every unit online. Pictures may also include optional items that are not
included in the package, so do not just rely on pictures, please read the
details of the item and packages.
Since these are PC based
systems you are expected to be computer literate in order to operate the device
properly. We are not in any way in the position to guarantee its fitness for
your specific application. We have provided all the necessary details and
links for you to make an educated purchase. All sales are final with no refunds
or returns, or cancellation, except DOA (Dead on arrive). All DOA claim has
to be made within 24 hours of delivery, and buyer to cover return shipping
costs in the event that such rare event happens.
- Units are sold as is
in working condition with a 3 months parts replacement warranty on most
items, some may be up to 1 year, see detail of the item you are purchasing.
(Customer is always responsible for the cost of sending in parts for repair)
- Rescue Geeks provides
1 year of email and online tech support for hardware support only, Software
tutorials are made available via Youtube, or .pdf manuals of the software.
Customer is responsible for reading and viewing those items to learn the
software. Online remote tech support requires high speed Internet.
- Any and all onsite
tech support is $80 per hour with 1 hour minimum and 1 hour travel time,
prepaid.
- Software and operating
systems are AS IS on the systems from prior users, and though Rescue
Geeks provides 1-year hardware online tech support, buyer holds harmless
and indemnifies the Rescue Geeks against any and all liabilities arising
from the buyers use and or inability to use the hardware and or software
purchased. Rescue Geeks assumes no liability for use of said software.
- Software updates if
any that may be available, may require additional fees direct to software
manufacturer.
- Customer cancellations
of booked orders prior to shipment, regardless of the reason, are subject
to a ten percent (10%) administration fee.
- Shipping, packaging,
handling, software and any and all professional services are non refundable.
(See Return Policy below)
Shipping
- We strive to ship out
orders from our site within 3-5 business days from receipt of payment, this
time is generally for single units, multi units or specialty orders may
be 5-7 business days, ask your account representative for details. We then
ship via USPS, Canadapost, UPS, and Fedex so please allow 7-10 business
days for ground shipping.
- Expedited ordering
is available (not overnight) and additional charges may apply. Shipping
and handling charges are NOT REFUNDABLE.
- Please note that MOST
POS Bundle orders ship in multiple boxes from multiple warehouses.
This may or may not apply to your shipment. Please allow 7-10
business days from the day you received your tracking number in
the shipment notification email for all your boxes to arrive as may be applicable.
After the 10 business days, if you have not received an item, please
email shipping@RescueGeeks.com and reference
your Order Number, Full Name used at purchase, Email, and the
Missing Item.
- All shipping and applicable
restocking charges related to refused shipments are the responsibility of
the party placing the original order.
- Our warehouses are
located in the USA and Canada and as such, parts may arrive from either
one of our four warehouse. As such, all and any charges for customs and
duties is the responsibility of the client only.
Pricing
- All purchases must be
prepaid. All prices are in USD. Accepted method of payment include VISA, Master
Card, American Express, Wire Transfer, Certified Check and Money Order.
- Product pricing may change
from day to day due to market fluctuations. RescueGeeks reserves the right
to change prices without notice. We also reserve the right to change the configuration
of our bundles at any time. These changes are not retroactive; therefore the
client will receive the items that were listed in the package at time of purchase.
Software
- POS Software programs
come with tech support from the developers
- Annual Support Plans
are available.
- All software sales
are final, NO REFUNDS, NO Exchange, No exceptions.
Hardware
- If you need to return
an item, please note we only accept returns within 14 days of receipt,
there is no refund for shipping and handling. All shipments back to Rescue
Geeks is the responsibility of the purchaser.
- Exchange or return of
hardware items for any reason will result in a minimum 15% restocking fee,
there is no refund for shipping and handling.
- All costs for shipments
back to Rescue Geeks is the responsibility of the purchaser.
- All products returned
must have a valid Return Material Authorization (RMA) number.
- Please make your selection
of hardware carefully. If purchasing Hardware only we encourage you to contact
your software developer to be certain which makes and models of hardware are
compatible with your software. Rescue Geeks cannot advise you on software
that is not sold as part of our POS Bundles..
Return Policy
Our goal is to ensure that
you are completely satisfied with your purchase. When you receive your package,
we ask that you examine it closely. When you receive your product, read
the information package included and contact technical support if you have any
questions.
You may return products
within 14 days of receipt and get a refund on the purchase price only,
minus a 15% restocking fee, there is no refund for shipping and handling.
All costs for shipments back to Rescue Geeks is the responsibility of the
purchaser. Certain conditions apply so please read below:
-
The return must be
100% complete, with all original packaging, manuals, registration card(s)
and software.
-
Original shipping
and handling charges are not refundable.
-
The customer will
be credited the price of the product only, minus an automatic 15% restocking
fee
-
Customer is responsible
for shipping charges and risk of loss on all return shipments.
-
Rescue Geeks highly
recommends using a reputable shipping carrier capable of providing proof
of delivery, as well as properly packing and fully insuring your return
shipment.
-
Rescue Geeks is not
responsible for lost or damaged returns.
-
You cannot send any
returns to RescueGeeks without an authorized RMA # (see below).
-
All transportation
charges, duties, taxes and fees are to be prepaid by the buyer. All other
returns will be refused.
-
The RMA number must
be clearly marked on the box (see RMA below for instructions).
-
The credit will be
made within 30 days of receipt and verification of the merchandise returned.
ORDER DISCREPANCIES:
Any order discrepancies,
i.e, missing items/components; miss-shipments; short-shipments, must be reported
either to your Rescue Geeks customer service representative within 24 hours
of receipt of the shipment.
Warranty:
- All warranties include
malfunctions due to normal use. Warranties are void when damage is incurred
due to misuse such as User misuse, hardware tampering,liquid spillage and/or
other user negligence.
- All NEW items may come
with 1-3 year manufacturer warranty which is valid by and via Manufacturer
only and not Rescue Geeks.
- Rescue Geeks is not responsible
for said individual manufacturer warranty policies.
- Shipping back to Rescue
Geeks or Manufacturer is always the customers responsibility.
- All used/refurbished
systems come with 3 month - 1 year parts warranty - Shipping for warranty
and or repair is always the customers responsibility.
- Nothing should be sent
back without an authorized RMA number (see above for instructions RMA.
- Items that do not have
an RMA number will not be accepted and sent back to shipper.
- Extended warranty is
available on most parts, contact sales directly for details.
- Client must ship back
to the production facility for testing, repair and or replacement as
needed and deemed appropriate by the tech department.
- Client can also purchase
a replacement, pay in full, and then once replacement is received, they can
ship the existing unit that needs warranty work done back for testing. If
the warranty unit is tested and found to be defective, the client will be
refunded the Purchase Price only of the second unit paid for. But if the unit
is found not to be defective, the client will be refunded the purchase price
of the second unit paid for minus a 15% restocking fee. If the unit is found
to be broken due to misuse by client, there will be no refund for second unit
purchased, and the unit sent in for warranty repair/work will be discarded
or the client can choose to have the unit shipped back to them at their expense.
IMPORTANT NOTE: If you
plan to make any hardware/software alterations, DO NOT do so before contacting
tech support. ANY and ALL Hardware and Software alteration on your part to the
system purchased, will immediately void your warranty and FREE tech support.
It will also hinder the system from functioning properly and it may disable
your software registration as it will not recognize the unit and you would have
to purchase a new license.
Internet Web Site
Accuracy
While we make our best effort to keep the information on our Internet
web site accurate, errors may occur. In the event a price is found to be incorrect,
or a product is not accurately depicted, we will make every attempt to contact
the customer to inform them of the changes. All information is believed to be
accurate, but accuracy is not guaranteed.
Right Of Refusal:
Rescue Geeks reserves the right to limit quantities and to reject orders at
upon its own and sole discretion.
Helpful hints to
ease the return process:
- Keep all original
packaging as you received it for at least 15 days.
- Keep all products
in good condition.
- Do not remove UPC
codes or serial numbers.
- Do not write or mark
the packaging, contents or warranty registration cards if applicable.
- Products, whether
defective or not, must be returned in the proper packaging and the box
must include all components and other items originally packaged with the
product: cables, software, manuals, registration and warranty cards etc.
Linked promotional items must also be included.
General returns
conditions - Applicable to all returns:
- Shipping charges
are not refundable.
- Exchange or return
of hardware items for any reason will result in a minimum 15% restocking
fee.
- Customer is responsible
for shipping charges and risk of loss on all return shipments.
- Rescue Geeks highly
recommends using a reputable shipping carrier capable of providing proof
of delivery, as well as properly packing and fully insuring your return
shipment.
- We are not responsible
for lost returns.
- For returns of non-defective
product, a 15% restocking fee may be applied, at Rescue Geeks sole
discretion.
- Refunds will not
be issued after thirty (30) days from date of placement of order.
- Software, services,
travel charges, programming and media products are not refundable.
- Credit will not be
issued on product(s) returned in non-usable condition.
- Where a specific
return period is applicable, no returns will be accepted beyond that period.
- Refunds on purchases
made with a credit card will only be credited to the same card. The credit
will be made within 30 days of receipt and verification of the merchandise
returned.
- Customer cancellations
of booked orders prior to shipment, regardless of the reason, are subject
to a 10% administration fee.
- Transportation charges
are to be prepaid by the buyer. All other returns will be refused.
-
The following
items cannot be accepted for return: Software, receipt printer rolls,
and ribbons, barcode labels, printer interface cards, precut sized cables,
and consumable items.
Return Merchandise
Authorization (RMA) Number
- To receive an RMA number,
email RMA@RescueGeeks.com with customer name,
order number and the reason for the RMA request.
- Our receiving department
will refuse any product received without a valid RMA number.
- RMA numbers issued
by Rescue Geeks are good for 10 days only, and product must be received
by Rescue Geeks within that time. RMA numbers cannot be extended
or reissued.
- The manufacturer's
warranty applies to products sold. Warranties vary by manufacturer.
- We highly recommend
double boxing all returns to avoid damage to the manufacturer's box. Write
the RMA number on the outer box. Do not write on the product box.
- No returns will be
accepted without prior authorization and a Return Merchandise Authorization
("RMA") number. IMPORTANT: Products returned without a valid RMA # appearing
on the exterior packaging will be refused.
- The "Ship To"
address for RMA's may differ, depending on the product. Complete "Ship
To" instructions, as appropriate, will be provided along with the RMA
#, where applicable.
- All products (both
defective and non-defective) must be returned in original purchase condition,
with the original packing material, blank warranty cards, manuals and any
other item or accessory provided. IMPORTANT: Returned orders with items
missing will result in rejection of the return or an additional restocking
fee, at Rescue Geeks sole discretion.
- Customer is responsible
for shipping charges and risk of loss on all return shipments. Rescue Geeks
highly recommends using a reputable shipping carrier capable of providing
proof of delivery, as well as properly packing and fully insuring your return
shipment. We are not responsible for lost returns.
- For returns of non-defective
product, a 15% restocking fee may be applied, at Rescue Geeks sole
discretion.
- Any additional charges
incurred in returning hardware are the buyer's responsibility.
NETWORKING:
We are not in any way able to guarantee the use of any of our POS bundles
on your network and networking hardware and software support is not included
with the sale of any of our POS bundles.
Before attempting to
use your POS on a network:
-
Make absolutely sure
that the network functions properly. It should have commercial-grade components
and ample power.
-
Confirm that you can
see all your terminals/ PCs on the network.
-
Hire a local IT tech
to assure proper network configuration. We cannot support networking remotely.
What is Networking?
Networking' is the connecting of 2 or more computers for the purpose of
sharing resources like data, connection sharing,
printers, files, etc.
POS users typically network PCs so POS stations can process sales and prints
receipts while the main computer in the
back office (which stores the database) can administer to tasks like adding
and discounting inventory, printing price labels,
processing settlements, communicating with clients and printing checks
Types of Local Area Networks
Wired Networks (LAN) are based up Ethernet technology - 2 or more computers
in the same general location connected by
RJ45 (Registered Jack) cables. Computers using different versions of Windows
can be on the same network.
Wireless Networks (WLAN) utilize Wi-Fi (Wireless
Fidelity) technology
unreliable for commercial-grade applications and not supported.
Payments, Legal Fees
and related costs:
By making this purchase, I hereby agree to refrain from instituting any
chargeback actions or stop payments in association with this purchase and
I agree to pay for any and all costs related to shipping, customs, duties,
taxes, collections fees, legal fees, and other related costs that may be associated
with any and all actions that may result as a failure of my payment being
completed in full for this transaction and or any monthly payments that I
may agree to pay in conjunction with this transaction. And or if I instigate
a credit card chargeback, or stop payment related to this transaction or any
monthly agreement related to this transaction.
Entire Agreement:
These terms and conditions, together with the RescueGeeks invoice respecting
the products ordered by Customer, are the complete and exclusive agreement
between Rescue Geeks and Customer, and they supersede all prior or contemporaneous
proposals, oral or written, understandings, representations, conditions, warranties,
and all other communications between Rescue Geeks and Customer relating to
the subject products. This agreement may not be explained or supplemented
by any prior course of dealings or trade by custom or usage.