Join Rescue Geeks

An Excellent Opportunity!

• We don’t require any fees in order to become a Rescue Geek.
• No Franchise fees.
• Standard pc tools and resources are assumed to be in your possession already.
• This is an on-call job-by-job basis contract, and you will always have the choice to accept or decline a job.
• Great Home Based Job
• Complete System
• Learn how to operate your own successful computer repair business and make money while learning…
• Low overhead, all cash business with no accounts receivable to worry about
• Recession proof! Modern technology centric life will always need maintenance…

You should have:

• Vehicle
• Cell phone (preferably smart-phone)
• Laptop
• General tools
• Experience with LAN and TCP/IP, as well as being able to make network cable (RJ45/RJ12)
• Access to high-speed (broadband) Internet connection
• Experience with Remote Desktop and remote troubleshooting
• Prior POS Cash Register experience
• Active and valid PAYPAL, Cashapp, or Zillow account (payments are automated to and from clients and Rescue Geeks via these services only)
• As an independent contractor, none of these items will be provided to you, nor will their cost be reimbursed to you. However, the expense of these items may be tax deductible. Consult your tax advisor for more definitive tax information.

Typical Startup Costs

The Rescue Geeks is looking for a Computer Technician who can service all PC’s, networks and servers. As a local Rescue Geeks Licensee, you shall work with us, within our network of independent contractors, leveraging our brand name, marketing, resources, back office support, and technical know how.

• This is a job that can be run right out of your own home/office, a separate office is not required.
• 90% of the jobs our Rescue Geeks complete are handled by the tools most of us geeks already have, and when a new job calls for a new tool, well, you can worry about getting one then.
• You must have transportation and a mobile smart phone.
• You must have a notebook computer (you can find one on eBay for less then $200)

In the long run, once you are swamped with tech calls, you can upgrade to an office and or store as needed. The typical Rescue Geeks office begins life using short term shared office rental space that is typically available nationwide for $200-$400 per month, on a month to month basis. This form of shared office space is staffed with a receptionist and provides the local Rescue Geek with ample room to begin his/her computer repair business.

Our Rescue Geeks often start this venture as a part time business to compliment their existing full time job, but many devote their full time attention to this endeavor spending the typical week conducting a variety of tasks.

The Opportunity:

Are you a go to person for technology support? Then we want you to apply with us! Rescue Geeks offers a technical work environment with above industry average income potential and flexible scheduling, all while you get hands on experience with all types of technology.

The computer technical consulting industry has mushroomed in size over the last five years. Rapid increases and developments in computer technology have caused the average user to rely on computer professionals to handle their computing repair and consulting needs. In the United States and Canada, the market for computer repair services is immense. Last year over $300 billion dollars was spent on computer and computer related services.

Approximately 55% of this revenue was generated specifically from the management of computer systems, network installation and consulting. One of the primary attractive elements to this market is that the demand for computer and networking services is insulated from changes in the general economy. Computers will not work properly regardless of the prosperity or recession of the economic market. Management also expects that as the number of agents entering the market increases, the aggregate fees generated per firm will decrease as price competition becomes the primary differential among service providers.

As more and more households and businesses embrace computer technology, the demand for repairing broken computer hardware will continue to increase. As a computer repair technician, your job is to maintain and fix computers at a customer’s business site or at home. Your service could include swapping motherboards, data recovery, disaster recovery, repairing network problems, removing viruses, installing software, troubleshooting modem and communication problems, repairing notebooks, and others.

To maintain and repair computers, you need first to know how they work and what to do when they don’t. You need to know the mechanical workings of a computer, their interfaces and connections. If there are parts that need replacement, you must know where to get the components. You can develop your technical knowledge through reading books, taking courses on computer repair, videos and hands-on experience. Succeeding in this business, however, entails more than technical know-how. You need to have the personality and ability to provide a high level of service, as this is a customer-service oriented business.

Computer repair is one of the most lucrative home businesses available. You can potentially earn $48,000 to $70,000 a year.

Are you the person everyone calls when they have a computer problem? Have you considered getting paid for fixing near-fatal errors and turning your PC prowess into a business?

Requirements:

• Must reside in metro area, position requires extensive local travel in the greater metro area.
• Must be able to field service calls in a 60 mile radius of their home office.
• Minimum A+ and/or Network+ certification preferred. However, applicants with very strong hands-on experience will also be considered Minimum 2 years experience working in IT as a solution provider.
• Extensive field service experience (especially as an independent contractor) will be a major plus advantage.
• Strong hardware repair skills, including troubleshooting all internal PC components.
• Extensive knowledge of laptop and PC hardware and design. Strong software troubleshooting skills, including troubleshooting all Windows operating systems and wired/wireless networks, Internet Explorer, Outlook and Outlook Express, Microsoft Office (Word, Excel & PowerPoint).
• Strong Windows-based network connectivity troubleshooting skills (wired and wireless).
• Working knowledge of Microsoft Server and/or Microsoft Small Business Server will be a major plus.
• Strong analysis and organizational skills are imperative with demonstrated capability for problem determination and resolution.
• Must be able to effectively handle multiple projects simultaneously and properly prioritize client issues and needs.
• Must be able to work independently (with little supervision) and complete work within specified deadlines.
• Professionalism, integrity, attention to detail, punctuality and a positive, customer-focused attitude are imperative.
• Must be able to communicate professionally to clients and management both verbally and in writing.
• Excellent customer relations skills with ability to communicate technical issues in “plain English” (rather than “geek speak”) and willingness to market and promote services as appropriate.
• Flexibility with work schedule (typical availability should include a minimum of half-day Saturdays and some weekday evenings). Although as an independent contractor you will decide when you work, income will be dependent on your availability and schedule flexibility.
• Timely and accurate preparation and submission of paperwork and online reports.
• Must be able to pass drug test and a criminal background check, have a clear Motor Vehicle Record (other than minor traffic violations), and pass a credit check (must have stable credit history).
• Position requires a cell phone, a Windows-based PC, a netbook or notebook, tools and equipment as outlined in the minimum requirements sheet available from the Rescue Geeks Human Resources Department and access to a portable wireless netstick for mobile high-speed broadband Internet connection.

Qualifications Preferred:

• College degree and or equivalent technical certifications (MCP, A+, CCNA, etc.)
• Expert in system and network design for businesses both small and large.
• Complete Microsoft Windows server design, installation and maintenance experience.
• Cabling and Patch panel knowledge.
• Web design and programming ability.
• Extensive hands on work with network security and disaster recovery.

Rescue Geeks Overview:

Rescue Geeks main service, our rapid fixed price computer repair, delivers a certified technician to the customer within one hour of the request and is available throughout the USA and Canada. Other products and services include but are not limited to:

• Point of Sale sales and service.
• Computer systems and peripheral sales and service.
• Mobile phone repair.
• Date recovery.
• E-waste recycling.
• Website sales, development, and implementation.
• Business plan sales, development, and implementation.
• eBay sales drop off store services and support.
• I.T. Training and certification prep classes.
• Cell phone sales and service.
• Security & Surveillance Camera Systems sales and services.

The Rescue Geeks offers computer services to business and residential customers throughout the USA and Canada. This is a $100 billion dollar market and growing at a faster then average job growth rate.

Industry statistics show that most service firms provide support to clients, on the average, 2 ½ times per year. That means there are an estimated 447,528,000 potential service calls a year or 1,226,104 service calls per day!

We are currently accepting applications for Field PC Technicians (an independent contractor position). Flexible availability is needed. The ideal candidate should be available for service calls during most weekday daytime hours and some evening hours during the week, as well as on some Saturdays and Sundays. This position will average about 4-12 service calls per week and we expect that to grow significantly as our business continues to grow.

The primary function of this position is to perform on-site and off-site services for PC-based equipment at both residential and business customer locations. This position requires technical skills, people skills, and self-management skills. Successful candidates must have demonstrated skills as a problem solver/technical troubleshooter. He/she will be resourceful and know how to find answers to customer’s system problems. Success depends on applying process thinking and documenting solutions. Attention to detail, excellent follow-up skills, and the ability to manage time and arrive promptly for service calls are all critical traits in order to be considered for this position.

Our top priority is client satisfaction. Our service appointments are usually scheduled “same day” or “next day”. Professionalism, customer focus, efficiency, creativity and common sense are crucial personality traits. Customers arrange service calls through our Main Office, and Field Service Technicians travel to the customer’s site within 30 minutes of the scheduled appointment time. The prescribed installations, repairs or maintenance is then performed on-site. Occasionally, when deemed appropriate, hardware is removed from the customer’s location and repaired off-site, then returned to the customer’s location (usually within 2-3 business days). For this reason, a high-speed (broadband) Internet connection is a requirement of the position. Each call is thoroughly documented via our proprietary online reporting system.

Duties include (but are not limited to): On-site computer solutions for Windows-based PCs; troubleshooting, diagnosis and repair of all manner of hardware, software issues, and network connectivity (wired and wireless) issues; system installations and upgrades; software installations and upgrades; and (for qualified technicians) network installations and upgrades. Virus and spyware removal comprises the majority of our service calls.

The ideal candidate will have experience as an independent contractor or experience running their own tech support service company, and may be doing such work currently. This position allows an independent contractor to work for other companies (or themselves) or maintain another part-time job while working with the Rescue Geeks as long as the contractor provides sufficient availability for our workload.

These positions are contract positions and are compensated on a job-by-job basis via a weekly commission payment issued to the independent contractor, with a Form 1099 issued at the end of each calendar year. Field Service Technicians demonstrating the qualities listed below will earn between $40 and $70 per on-site call (depending on technician’s skill level, type of customer, and nature of service call), with the typical service call duration being 1.5 to 2.5 hours.

What our Rescue Geeks Territory License offers:

Rescue Geeks Territory License offers an affordable alternative to IT Solutions for both the SMB market and the home user. With the cost of hiring an IT specialist reaching $56,950 plus benefits, it’s not practical for the SMB owner to employ an IT Department. Many companies are now using outsourcing as a key strategy in growing their business. By outsourcing computer repair, they lower their labor cost, which directly affects the bottom line thereby allowing them to become more competitive in the marketplace. Rescue Geeks Territory Licensees are at the forefront of the high tech world. Don’t let the low investment fool you; this is a high demand, high profit potential opportunity with a low investment.

A Rescue Geeks Territory Licensee is the vehicle to help you get a piece of the market while helping you accomplish your personal and financial goals. Whether you’re looking to start a new business or expand your existing IT Services Business, a Rescue Geeks Territory Licensee will allow you to make a smooth transition.

Frequently Asked Questions:

Q: What qualities does Rescue Geeks seek in prospective Owner/Operator Licensee?
A: Prospective Owner/Operator Licensees must, at a minimum, have the following qualities:

• Sales and marketing skills or a strong technical background
  Individuals who possesses the capability to grow rapidly with the Rescue Geeks.
• The ability to develop and execute a business plan. An entrepreneurial spirit and strong desire to work hard and be part of an established system.
• Willingness to complete a training program and become proficient in all aspects of operating a Rescue Geeks licensed territory
• The capability to effectively manage an organization that recruits, trains, and motivates technically minded people.

Must haves:

• Vehicle
• Experience in the field
• Smart phone with Camera and Internet
• Laptop
• General tools
• Experienced fully with LAN and TCP/IP, as well as being able to make network cable (RJ45/RJ12)
• Experienced with Remote Desktop and remote troubleshooting
• Good communication and customer skills are essential.

Q: How much cash do I need to establish my own Rescue Geeks licensed territory?
A: We don’t require any fees in order to become a Rescue Geek, standard tools and resources to become a Rescue Geek as assumed to be in your possession already.

Q: Can I get POS and computer demo units with different configurations. Will I have to purchase these off you? or will they be on credit from Rescue Geeks?
A: Retail store locations in specific markets may qualify for demo units based on a case by case evaluation. Every market can receive demo units at cost regardless of market size or location.

Q: My primary interest in POS is to bundle them with software. If I were to buy it from Rescue Geeks, can I bundle it with a software solution and resell it?
A: Rescue Geek licensees are encouraged to generate revenue from any and all sources as long as there is no conflict of interest with current and or future Rescue Geek offerings worldwide.

Q: I did not see any estimates of revenues. Can tell me the average revenue I can make.
A: This is an on call basis contract, however, number of installs and or service calls per day would depend on your own active involvement in promoting services and products within your territory.

You are paid for our installations based on the list below, ranging from $100 for a PC based install to $675 for an average telephone system installation, see details below.

Additionally, as a Rescue Geek, you would be able to advertise our tech services as a Rescue Geek locally via free advertising sites such as Marketplace, Instagram, Craigslist, eBay classified and other such sites. And all calls coming in for services to consumers as a result of your own advertising and networking in your community would be directly routed to you for standard tech services as found on our website.

Our Rescue Geeks earn 65-80% of every service ticket for services listed on our a la cart menu of services.

Other then the POS, CCTV, ALARM, and PHONE system service fees paid to our Rescue Geeks as outlined below.

Services not covered by the pre-configured fee schedule for POS, CCTV, ALARM, and PHONE system install services below or the 65-80% fee our Rescue Geeks earn of every service ticket for services listed on our a la cart menu of services are compensated at a flat rate of $35 per hour.

POS SYSTEM INSTALL COMPENSATION RATES
All installations include setup. Configuration, testing, and 30-45 min training session. Installer must do test transactions, all components must work, and where a merchant account needs to be activated, a test charge must take place.

You are compensated a flat rate for each POS setup based on the system being installed as follows:

• Standard POS System on-site install per station $100
• On-site training per site $100
• Remote Printer $50 (100′ max cat5 cable run)
• Networking $50 per 100′ run (cat8 cable run)
• Networking and additional work is compensated at $35 per hour

CCTV SYSTEMS INSTALL COMPENSATION RATES

• $100 base for DVR and $25 per camera
• 4 Camera DVR System $200
• 8 Camera DVR System $300
• 9 Camera DVR System $325
• 10 Camera DVR System $350
• 12 Camera DVR System $400
• 16 Camera DVR System $500

Q: Can I pick and choose which areas (among the areas offered by Rescue Geeks) to provide service in?
A: We strive to provide services within the local neighborhood, each Rescue Geek Licensee is encouraged to build their business model based in and around where they live so as to be able to provide services to the client base on a 24/7 emergency basis as well as allowing them to cultivate the LOCAL RESCUE GEEKS mentality…. people feel much more comfortable knowing they are dealing with a Rescue Geek that is also their neighbor.

Q: I have a full time job, can I prefer to be on call on weekends and evenings?
A: Rescue Geek licensees are encourage to begin on a part time basis and maintain their full time day jobs when and where possible. At some point in the future, as their Rescue Geeks Territory is generating a revenue stream equal or greater then their current full time job, then and only then do we suggest that a potential candidate become a full time Rescue Geek. All Rescue Geeks are required to be available for service calls seven days per week, evenings and weekends to begin with. It’s a simple program, the more you work, the more you may earn, but in the end, your hours are your hours, and if you are not available to handle service calls in your territory, Rescue Geeks Inc. reserves the right to assign the service call to another local Rescue Geek in you area that may be available and or conduct any potential product sales remotely, independent of your involvement.

Q: Does the Rescue Geeks offer financing arrangements?
A: Rescue Geeks does not offer financing, and does require that a prospective Rescue Geeks Territory Licensee have sufficient liquid assets to maintain a Rescue Geeks territory.

Important Information:
• This is an independent contractor position
• The pay is contractual, per job, not hourly
• You will receive a 1099 in the USA or a T4A in Canada

1. Your next step to becoming a Rescue Geek is to submit your resume.
   • Upon approval of your application, you will be required print, sign and fax back the following:
2. Print, complete, sign and fax back the Independent Contractor Agreement
3. Completed and sign required tax form(s)
   1. US Citizens: Link to W-9 Form: http://www.irs.gov/pub/IRS-pdf/fw9.pdf?portlet=3   
   2. Non US Residents Working In the USA:  http://www.irs.gov/pub/IRS-pdf/fw8ben.pdf
   3. Canadian Citizens (no forms needed):
      • Link to info http://www.cra-arc.gc.ca/TX/ndvdls/sgmnts/slf/menu-eng.html

*Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability or national origin. Applicants are encouraged to confidentially self-identify when applying. Employment contingent upon successful completion of background investigation. All resumes are held in confidence. No recruiters or agencies without a previously signed contract. No faxes please. Relocation costs not covered by employer. Unable to sponsor or transfer work visas at this time.

**All sales, revenue, income data is national estimates and projections and in no way should be used to construe and or plan for actual sales, revenue, and income.  Each local Independent Rescue Geeks office will experience differing results due to a host of factors such as demographics, market conditions, local Rescue Geeks abilities and or capabilities.